REFUND POLICY
Our items are made to order, therefore we DO NOT offer refunds or exchanges
We do not offer refunds or replacements when customers enter the wrong shipping address.
If you are not satisfied with the product, let us know and we'll do our best to make it right You can send an email to teamcoburn@thecatchingguy.com
We do offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at teamcoburn@thecatchingguy.com (Name, Order Number, and any information of why you are requesting a refund).
Do not send your purchase back to the address from which it came.
If you are unsure of your size, please order a size up. Please allow time for your order to process (typically 3-5 business days, but could be longer during the holidays) plus the time it takes for shipping. Items in your order may ship at separate times. You will be notified when each item ships.
As soon as you purchase your item it is sent to our print provider for production. Please note that if you make an error during the ordering process, such as purchasing the wrong size or color, we may not be able to change the order before it is produced/shipped.
Replacements
If an item is defective or damaged due to manufacturer error,s damaged in shipping, or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label (return label is generated by our customer service representatives via email/chat/phone). You must send pictures of the damaged or incorrect item to start the replacement process please email us and send a photo/s that shows the entire item and clearly shows the damage to: teamcoburn@thecatchingguy.com
If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
The Catching Guy / The Life of a Catcher is not responsible for lost packages due to shipping carrier issues or due to customers providing incorrect shipping addresses. Once your order leaves our printing facility it is in the hands of the shipping carrier and you will need to file a claim for any lost packages with the carrier directly.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs for us, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Processing & Shipping
At this time, we only ship physical products within the continental United States plus Hawaii. Digital (non-shippable) products can be purchased by customers in any country.
Shipping times:
Our items are made to order. Please allow time for your order to process (typically 3-5 days, plus the time it takes for shipping). These times could be longer during busy holiday seasons. Items from your order may arrive in different packages at different times.
Shipping cost: Paid by shipper
All orders ship for FREE to customer, with no minimum purchase amount required.